Help
How can we help?
Short answers to common questions. Still stuck? Contact us.
What is aidafi?
Software for merchants to take card payments, run checkout, follow transactions and payouts, and grow repeat business with rewards and offers.
Do I need a card terminal?
No. Take cards with Tap to Pay on Android in the aidafi app. aidafi checkout also runs in a web browser on a laptop or tablet.
How do I take a card payment with Tap to Pay?
Open the aidafi app on a supported Android phone with NFC, enter the amount and choose Tap to Pay. Your customer taps their card or phone on the back of your phone, and the sale counts once the payment is confirmed.
When is a payment counted as paid?
Only when our payment provider confirms it to aidafi's servers. A screen or a browser redirect never marks a sale as paid.
When do I get my money?
Payouts go to the payout destination you set up during verification. The Settlements page shows your available and pending balance and each payout.
What does it cost?
Plans: Free €0, Plus €29 or Pro €59 a month, per business. Card payments in person are 1.49% (1.29% in Denmark), and cash is 0%. In-person card payments are taken with Tap to Pay on Android in the aidafi app. Merchants on an older payment account keep their current pricing until they move to a new payment account from the dashboard. See all rates.
Can I use checkout without an internet connection?
Card and split payments need a connection. If the connection drops, aidafi checkout can record cash sales on the device and sends each one to your account exactly once when you're back online. Open checkout once while online first.
Can I install aidafi as an app?
Yes. On a computer or Android, use Install app on the dashboard or checkout (or your browser's install option). On iPhone or iPad, open aidafi in Safari, tap Share, then Add to Home Screen.
What if verification fails?
Card payments and payouts stay paused until the requirements are met, the missing items are listed on Merchant Status, and cash sales keep working. More on the pricing page.
When do payouts arrive?
Payouts are available in the countries where card payments are live. Timing for Denmark, Sweden and Norway is on the payout table. Other countries: we'll confirm timing when you sign up.
How do I contact you?
Use our contact page. A person reads every message.
See also Pricing and fees and Trust.