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Short answers to common questions. Still stuck? Contact us.

What is Aida Merchant Services?

Software for merchants to take card payments, run a POS, follow transactions and payouts, and grow repeat business with rewards and offers.

Do I need a card terminal?

No. Aida POS runs in a web browser on a laptop or tablet, and customers pay on their own phone by scanning a QR code or opening a pay link.

When is a payment counted as paid?

Only when our payment provider confirms it to Aida's servers. Opening a pay page or a browser redirect never marks a sale as paid.

When do I get my money?

Payouts go to the payout destination you set up during verification. The Settlements page shows your available and pending balance and each payout.

What does it cost?

Monthly plans: Solo €15, Team €39 or Business €59. Card payments have one all-in rate that includes card processing: 1.49% in person (1.29% in Denmark). Online card rate: coming soon. In-person card payments are taken with Tap to Pay on Android, or by QR code or pay link on the customer's phone. No fixed fee per payment and 0% on cash. Merchants on an older payment account keep their current pricing until they move to a new payment account from the dashboard. See all rates.

Can I use the POS without an internet connection?

Card, QR and split payments need a connection. If the connection drops, Aida POS can record cash sales on the device and sends each one to your account exactly once when you're back online. Open the POS once while online first.

Can I install Aida as an app?

Yes. On a computer or Android, use Install app on the dashboard or POS (or your browser's install option). On iPhone or iPad, open Aida in Safari, tap Share, then Add to Home Screen.

What if verification fails?

Card payments and payouts stay paused until the requirements are met, the missing items are listed on Merchant Status, and cash sales keep working. More on the pricing page.

When do payouts arrive?

Payout timing depends on your country. For Denmark, Sweden and Norway see the payout table.

How do I contact you?

Use our contact page. A person reads every message.

See also Pricing and fees and Trust.