Jobs · Customer Success
Customer Success Specialist
Support live merchants, answer their questions and help them grow with aidafi.
About aidafi
aidafi is building a simple payments platform for businesses. We help merchants take payments, keep track of transactions, get to know their customers and grow, all in one place.
Don’t do business without us.
What you’ll do
- Answer merchant questions by email and phone.
- Help merchants get more out of aidafi, from payments to loyalty rewards.
- Check in with merchants regularly and spot problems early.
- Pass bugs and feature requests to the team with clear details.
- Write and update help articles.
- Build long-term relationships with the merchants you look after.
What we’re looking for
- Friendly, patient and clear in how you communicate.
- Experience in customer service or customer success is a plus.
- Comfortable with software and quick to learn new tools.
- Organised and able to handle several conversations at once.
- Good English; Danish is a plus.
Apply
Thank you for applying
We’ve received your application for Customer Success Specialist. We read every application and will get back to you by email.